www.o2.co.uk

FAQ's

What is Wifi?

It's a way to connect to the internet wirelessly.

Things like computers, mobile phones, e-readers and games consoles have a network card built in that lets them connect to a wireless router using radio waves. The router is connected to the internet by a modem. So the internet connection comes through the modem, to the wireless router, to your device.


What is O2 Wifi?

It's Wifi from O2. But unlike most other kinds of Wifi hotspots, O2 Wifi is free. And it's available to everyone, whether you're on O2 or not.


How much does it cost?

O2 Wifi is free. Not 'sign up, give us your card details and we won't start charging until you've forgotten you signed up in the first place' free. We mean free-free. No contracts, no surprise charges.


How do I get free Wifi?

Just sign up. It only takes three quick steps. Then you'll get free Wifi whenever you're near an O2 Wifi hotspot.


Is Wifi safe?

We take preventative measures to bolster security across our network such as running the latest security software patches, and proactively monitoring our service against risks. In addition to the security measures in place, we protect users through content filtering. From the moment our public wifi service was switched on in 2011, we've fully content-filtered our service at all venues. We were the first in the industry to do this. When using public wifi, we recommend that you always verify online certificates and only input personal details on secure websites. We also display a welcome page in each of our venues which identifies users by name, so you can be confident that you are connecting to a fully monitored and secure service.


How do I sign in?

As long as you've signed up, you don't need to sign in. When you're near an O2 Wifi hotspot, you just choose O2 Wifi from the list of available networks on your device, and we'll do the rest.


Can I use O2 Wifi to watch online videos, or make phone or video calls over the internet?

Yes. And if you're planning to do any of these things, they'll work a lot better over Wifi than with a mobile broadband dongle or 3G.


I'm not with O2. Does that matter?

Not at all. You're welcome to use O2 Wifi, whatever network you're on.


Is O2 Wifi the same technology I use at home?

Yes, if you use Wifi at home. If you haven't got Wifi at home yet, you might want to ask your provider to help set you up. Wifi can be up to ten times faster than 3G or a mobile broadband dongle.


Why do I have to sign up?

There are two reasons. One, security. It helps us do our best to protect you from nasty viruses or prying eyes. Two, simplicity. Signing up means you don't have to sign in when you want to use an O2 Wifi hotspot. It all happens automatically.


How can I find my nearest O2 Wifi hotspot?

Use the Hotspot finder at the top of this page.


My signal strength is low. What's going on?

The strength of O2 Wifi depends on a lot of things. Like how far away you are from the wireless box. Or how many people are trying to connect to the same hotspot at the same time. If your signal strength is low, the best thing is usually to move closer to the box.


Why should I choose O2 Wifi over 3G or GPRS?

Wifi can be up to ten times faster than 3G and GPRS. Also, most mobile contracts come with limits on how much internet you can use a month, usually between 500MB and 1GB. Considering the average iTunes track is about 7.5MB, it's easy to use that up - especially if you're watching videos online. Using O2 Wifi doesn't use up your mobile data allowance.


What kind of device works best?

Most modern laptops, smartphones, handheld consoles (like PSP and DS), MP3 players and even some printers can use Wifi these days. If you're not sure if your device will work, look in the manual or check with the manufacturer.


Do I need to sign a contract to use O2 Wifi?

No. And you never will. But you do have to agree to our terms and conditions.


How do I know I'm near an O2 Wifi hotspot?

You should see stickers, posters or signs for it. And you'll see 'O2 Wifi' on your list of available networks.


What's an SSID? SSID is short for 'service set identifier'.
It's the name of a wireless network that shows up when you do a network search. Ours shows up as O2 Wifi.
Is there a download limit?
Yes. You get up to 10GB a month, which is more than enough for most people. You can keep track of how much you've used on your online account page. You can also update your details and delete old devices online. We work out how much you've used in the last 30 days. And we update it every day.
Is O2 Wifi the same as The Cloud and BT Openzone?
Not quite. We're all wifi providers but we work in different ways. O2 Wifi is free for everyone, whether or not you're with us. The Cloud and BT Openzone are only free for certain people.
How fast is O2 WiFi?
It depends how close you are to the router and how many people are trying to get online at the same time. But we always use the fastest link in your area. So you should get reliable internet that's up to ten times faster than 3G.
How do I connect using an iPhone/iPad?
Follow these steps:
  1. On your iPad or iPhone go to Settings > Wi-Fi > On.
  2. Under Choose a network tap O2 Wifi. (A tick will pop up on the left.)
  3. Click the home button and open the browser. When you try to browse the web you'll go to our sign-up page.
How do I connect using an Android phone/tablet?
Follow these steps:
  1. On your Android phone or tablet go to Menu > Settings > Wireless and network.
  2. Tap Wi-Fi settings and tick the wifi check box. Your phone will search for wifi networks.
  3. Tap O2 Wifi to connect to it.
  4. Open your browser. When you try to browse the web you'll go to our sign-up page.
How do I connect using a Windows PC (XP, Vista, 7)?
Follow these steps:
  1. If you're using a laptop with a wifi receiver button, make sure it's switched on.
  2. Go to Control Panel and click Switch to Classic View.
  3. Click on Network Connections.
  4. Choose O2 Wifi and click Connect.
  5. A warning box will pop up. Click Connect Anyway.
  6. Open your browser. It'll take you to our sign-up page.

Your computer might remind you that O2 Wifi is a public network when you try to connect.
How do I connect using a Mac?
Follow these steps:
  1. Click on the Airport icon in the top right and you'll see a list of all the wifi networks available. (Make sure it's switched on first.)
  2. Choose O2 Wifi from the list.
  3. Open your browser. It'll take you to our sign-up page.
How do I connect using a PSP?
Follow these steps:
  1. Switch on your PSP.
  2. Flip the WLAN switch to the On position. This switches on your wifi.
  3. Go to the main menu and choose Network Setup.
  4. Go to Network Settings.
  5. Choose Infrastructure mode.
  6. Go to Create a new connection.
  7. Choose Scan. Your PSP will search for wifi networks.
  8. When the network options appear, choose O2 Wifi.
  9. Confirm the settings.
  10. You'll be asked to Test the connection. Select OK.
  11. Go back to the main menu. Open the browser and type in any web address. You'll be re-directed to our sign-up page.
How do I connect using a Kindle?
Follow these steps:
  1. Switch on your Kindle.
  2. Go to Menu > Settings > Wifi settings.
  3. Choose O2 Wifi from the list.
  4. Open your browser. It'll take you to our sign-up page.
How do I connect?
It depends on the device you're using. Connecting with a smartphone is different to connecting with your PSP, for example. But the basic steps are always the same:
  1. Switch on the device.
  2. Switch on the wifi and search for available networks.
  3. Choose O2 Wifi from the list.
  4. Open your web browser and follow the instructions.
If you're connecting to O2 Wifi for the first time you'll have to type in your details to sign in.
What if I see an error page when I open my browser using O2 Wifi?
You can only use O2 Wifi in O2 Wifi hotspots.

If you open your browser once you've left a hotspot, you'll be taken to a page telling you where you can find more hotspots.

If you're using a smartphone you can keep browsing using your mobile connection.

If you're using any other device you'll have to connect to another wifi network to keep browsing.